Return and Refund Policy
At Goodness Care, your satisfaction comes first. Please review our refund and replacement policy below to understand how we can assist you if an issue arises.
- Customer Satisfaction Guarantee: We are committed to resolving any valid issues with your order by offering returns, replacements, or refunds, as per your preference.
- Eligibility for Returns, Refunds, or Replacements: Returns, Refunds, or replacements will be provided under the following conditions:
- Shipping Damage: If the product was damaged during shipping, you must initiate a claim within 3 days of delivery, supported by photographic proof.
- Incorrect Product: Contact us immediately if the wrong product was sent.
- Manufacturing Defect: If a verified manufacturing defect is found.
- Returns, Refunds, or Replacement Process
- Returns:
- We accept returns for both defective and non-defective products within 14 days of delivery.
- We accept exchanges.
- Returns are processed by mail and are the customer’s responsibility.
- Product Condition: New and slightly used
- Return Window: 14 days from the date of delivery.
- Refund processing time: 3 days
- Replacement: We will send you a new product at no additional cost.
- Refund Processing Time: Refunds will be processed and issued using the original payment method within three business days (3 days) after the issue is verified.
- Returns:
- Compliance and Updates
- We comply with all relevant laws regarding refunds and replacements.
- Goodness Care reserves the right to modify this policy to comply with legal requirements or adapt to evolving business practices.
- How to Initiate a Claim: To initiate a claim, please contact us with the following details:
- Order number.
- Photos of the issue (if applicable).
- A detailed explanation of the problem.
- Terms and Conditions
- You must initiate claims for shipping damage, incorrect products, or defects within 3 days of receiving the item.
- Resolutions are limited to orders placed directly through our website.